A fundamental part of our work is carrying out research into the issues that impact the lives of people in Liverpool.
Citizens Advice Liverpool makes a record of every enquiry brought to us, which gives us unique insight into, and extensive knowledge of, the challenges local people face today.
We are committed to bringing about real change to the system – so that it works for everyone.
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This research was undertaken by an Interchange student, as part of a collaboration between Interchange and the University of Liverpool, which connects voluntary and community organisations with students to deliver applied social research. The study explored challenges faced by migrants when applying for eVisas.
Kezia Edwards – University of Liverpool
2025
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Citizens Advice Liverpool supported clients to access £400,000 of Pension Credits and increase their income during Autumn 2024.
2024
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Gathering the opinions of current and previous volunteers at CAL about the impact of volunteering on their health and wellbeing, in comparison to a 2021 study.
Michael Lloyd – Michael Lloyd Research
2023
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This project aims to understand the effects that the cost of living crisis has had on those in Liverpool and how organisations within Liverpool assist and provide support to their clients.
Emily Moseley – University of Liverpool
2023
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This research was undertaken by an Interchange student, as part of a collaboration between Interchange and the University of Liverpool, which connects voluntary and community organisations with students to deliver applied social research. The study explored challenges faced by migrants when applying for eVisas.
Eliza Denton – University of Liverpool
2022
An evaluation of how digital exclusion within the EU Settlement Scheme hinders people from proving that they have the right to work in the United Kingdom.
Eliza Denton – University of Liverpool
2022
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Investigating the potential discriminatory effects of the use of facial recognition software by the EU Settlement Scheme
Luca Francesco Frigulti – University of Liverpool
2022
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This report details the impact of volunteering on health and wellbeing, in particular for volunteers of a Black, Asian or ethnic minority (BAME) background
2021
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This research and campaigns report outlines experiences of Citizens Advice Liverpool clients who cannot access public funds.
2020
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How Citizens Advice resolves people’s problems across the Liverpool City Region.
“This report gives a fascinating picture of how this well-loved charity is helping us achieve our objectives around economic well-being, fairness and quality of life.” – Steve Rotheram, Liverpool City Region Metro Mayor
2019
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Citizens Advice Liverpool, funded by the national Illegal Money Lending Team, launched a writing competition inviting Merseyside writers to submit original pieces of writing on the subject of Loan Sharks.
This anthology of entries aims to raise awareness of Loan Sharks in an innovative way.
2018
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This report presents evidence about the support and advice needs of LGBT+ asylum seekers in Liverpool.
The results presented here suggest that individuals continue to face considerable barriers both to accessing the help they need to enable them to live with dignity and respect in this city and the legal advice required to assure a fair hearing of their asylum claims in court.
2018
