Our Numbers in 2025-26

34,621
people supported
144,267
issues dealt with
£30m+
financial gains
£18.7m
debt managed
13,212
volunteer hours given

Impact Data

Our independently collected national client survey shows the value created for every £1 spent.

Fiscal value
£1 → £1.80

Public value
£1 → £32.32

Value to the people we help
£1 → £18.09

What Our Clients Say

Feedback from our clients about the difference our service made.

To what extent did the service help you to find a way forward?
90%
positive response

To what extent is your problem now resolved?
82%
positive response

How likely would you be to recommend the service?
92%
positive response

Read More About Our Impact

Find out more about our work, achievements and the difference we made in 2025-26.

Annual Report 2025-26
Read about our work, achievements and activity during the year

Impact Report 2025-26
Explore the difference our advice and support made for people and communities.


Download Impact Report