Our Team

As CEO, I am responsible for providing strategic leadership and helping to set the direction of the charity.

I work closely with the Trustees and Senior Management Team to deliver our objectives and ensure our service remains effective and relevant to clients’ needs. I have worked for Citizens Advice services in Liverpool for more than 40 years. Starting as a volunteer with Netherley Citizens Advice while at college, I was motivated both by the drive and passion of the team, and the depth and impact of services provided.

After a happy year as a general advice volunteer, I specialised in Money Advice and joined the Debt team and Liverpool County Courts. I was then appointed Deputy Manager for Kensington Citizens Advice, before becoming Chief Officer of Citizens Advice Liverpool. I took up the role of Chief Executive in 2016.

I have worked with Citizens Advice Liverpool for twenty years, starting as a volunteer in 2001. My first paid role was as a Welfare Benefits Caseworker, but I’ve worked across nearly every role within the organisation, including Energy Advisor, Debt Advisor, Advice Session Supervisor, Service Delivery Manager, and now as Operational Development Lead.

My responsibilities include overseeing the core advice unit, covering everything from housing to benefits advice. I lead on ensuring the high quality of our advice and the safeguarding of our clients. Additonally, I head up our Research and Campaigns group, fighting for change on behalf of the people of Liverpool and beyond.

The main reason why I love my job and the service is that we help people every day with a wide range of issues that affect our communities.

My role is varied, but consistently centred on fundraising, project development and delivery, building strong relationships with funders and contribute to shaping our wider strategic direction.

I have worked within the Merseyside voluntary sector for more than 25 years. Before joining Citizens Advice in 2000, I worked for women’s health groups and domestic abuse services. I have a clear commitment to reducing health inequalities, through the development and delivery of practical and life-enhancing services, for people furthest away from these services.

For two decades, I have focused on developing Citizens Advice Liverpool’s pioneering Social Prescribing model, which provides access to practical advice and community-based wellbeing activities to patients who are assessed by their GP team as vulnerable to mental distress.

I chose to work for Citizens Advice Liverpool as, in 2008, while working in financial services, the credit crunch was starting to hit my customers and I started to refer them to the local Citizens Advice for debt help. This sparked my interest into the work of Citizens Advice, and I was fortunate enough to find a role in debt advice several months’ later. I enjoy seeing how the projects I manage really help people in their daily lives.

I work closely with managers and teams across the organisation, providing both day-to-day HR support and helping to drive our longer-term people priorities. This includes supporting organisational development and change, strengthening our approach to learning and development, and helping us build consistent, fair and effective people practices across Citizens Advice Liverpool.