Household Support Fund 7 is now closed to new Fuel Support referrals. However you may still refer a client for advice (see first paragraph below). We are currently processing queries from the final referrals and will be in touch with all referrers by the end of April 2026 to confirm the outcomes of referrals received. The original text is available below (although faded out) for reference purposes, whilst we await the final outcomes of HSF7.

Eligibility

HSF7 fuel support is available to households in the Liverpool local authority area, whereby the referred client meets at least one of the following criteria:

• People over the age of 65, in receipt of housing benefit and not in receipt of Pension Credit;
• People living with multiple long-term health conditions;
• Lone parent households;

Access to the referral form

This form is protected by a firewall to ensure referrering organisations are set up in our database. Any organisations who have received an email directly from Citizens Advice Liverpool regarding this project have already been set up. If you are having trouble accessing the referral form, please contact fuelsupport@caliverpool.org.uk 

• Low-income households with energy/other debts;
• Low-income households in fuel poverty.

​If a referrer is using the discretional “low income” criteria, they are confirming the client’s household is in financial difficulty and does not have other sources of support available to cover their household utility bills.

Referral partners are also asked to upload a copy of the client’s utility bill or, for those on prepayment meters, other correspondence that shows the client’s or bill payers name, address and customer reference number with their utility supplier.​​​

Payments of £250 are available.

Payments of £250 will be made direct to utility suppliers, including clients with a prepayment meter.

Information we need from you:

• Client’s full name, address, date of birth and one or more contact methods.
• A scanned copy (ideally as a PDF file) of the client’s most recent utility bill, or in the case of clients with a prepayment meter, a letter from their supplier showing their customer account reference number.
• If documentation genuinely cannot be provided (for example, if the client is in hospital, or unable to take a photocopy to a postbox) please state in the referral the reason why documentation cannot be provided, and confirm that you have double checked the customer account number with the client.

Please answer these questions in the comments section of the referral form.

You can copy and paste them in by highlighting the questions with your mouse and pressing ctrl +c to copy and ctrl + v to paste into the comments section:

1. Client’s utility provider:
2. Customer Account Number:
3. Account holder name (if not the client):
4. Pay as you go meters: (yes/no)
5. Smart Meters: (Electric, Gas, Both, None)
6. Client in receipt of Pension Credits? (yes/no)
7. Confirmation of which of the five eligibility criteria qualifies the client for support. (For example, “3. Lone parent household”.

Referrals Partner Webinars

​​We hold introductory and refresher webinars throughout the project for referral partners. If you are a referral partner and wish to attend a webinar, please register using the links below. If the dates listed are not convenient, please complete this form and you will be sent a list of the webinar dates when further dates are confirmed. You are also welcome to email questions to us at fuelsupport@caliverpool.org.uk.