Citizens Advice Liverpool are processing applications for fuel support payments from the Crisis and Resilience Fund on behalf of Liverpool City Council. This webpage is for partners only. Citizens Advice Liverpool cannot accept self-applications through this form. If you are a client seeking advice, please click here. If you are a referring a resident for advice only, please use this link.
The delivery of Crisis and Resilience Fund in Liverpool has been co-designed by Liverpool City Council and partners from the Community and Voluntary Sector. The model directly supports delivery of the Liverpool Anti Poverty Framework, combining immediate help with longer term solutions. Fuel support is an integral part of this approach. This model ensures that residents experiencing sudden or severe financial pressures can access timely support, whilst also being connected to advice, income maximisation and wider services that help stabilise household finances over time.
During the introductory period, referrals for Fuel Support will also be accepted with the same eligbility as Household Support Fund 7 (listed below). However, referral partners are asked to take note of the aims of Crisis and Resilience Fund in preparation for the full implementation. Crisis and Resilience Fund is to focus on early, targeted intervention to help residents navigate acute financial pressures and prevent escalation.
Further details will be added here following the wider launch of Crisis and Resilience Fund in Liverpool. Payments of £250 will be made direct to utility suppliers, including clients with a prepayment meter.
Eligibility – Route 1 (CRF)
If you are supporting a resident who has experienced acute, unexpected financial pressure, please submit a referal using the link below. Within the referral, please include a description of the pressure faced by the resident, the reasons for the unexpected financial pressure, and a description of the support requested. Any additional documentation to support the application may be uploaded through the referral form.
You must also provide the information listed in the “information we need from you” section of this webpage.
Eligibility – Route 2 (Introductory period)
CRF fuel support is also available to households in the Liverpool local authority area, whereby the referred client meets at least one of the following criteria:
If a referrer is using the discretional “low income” criteria, they are confirming the client’s household is in financial difficulty and does not have other sources of support available to cover their household utility bills.
You must also provide the information listed in the “information we need from you” section of this webpage.
Information we need from you:
Client’s full name, address, date of birth and one or more contact methods.
A scanned copy (ideally as a PDF file) of the client’s most recent utility bill, or in the case of clients with a prepayment meter, a letter from their supplier showing their customer account reference number.
If documentation genuinely cannot be provided (for example, if the client is in hospital, or unable to take a photocopy to a postbox) please state in the referral the reason why documentation cannot be provided, and confirm that you have double checked the customer account number with the client.
Please answer these questions in the comments section of the referral form.
You can copy and paste them in by highlighting the questions with your mouse and pressing ctrl +c to copy and ctrl + v to paste into the comments section:
Client’s utility provider:
Customer Account Number:
Account holder name (if not the client):
Pay as you go meters: (yes/no)
Smart Meters: (Electric, Gas, Both, None)
Client in receipt of Pension Credits? (yes/no)
Confirmation of which of the five eligibility criteria qualifies the client for support. (For example, “3. Lone parent household”).
A template referral form is available here for Elected Members only. It is preferable, for both parties, for you to use the referral form linked below. However, if you are supporting a larger number of residents who are all eligibile to apply to the Crisis and Resilience Fund, you may use this spreadsheet template, and return to fuelsupport@caliverpool.org.uk.
Referrals Partner Webinars
We hold introductory and refresher webinars throughout the project for referral partners. If you are a referral partner and wish to attend a webinar, please register using the links below. You are also welcome to email questions to us at fuelsupport@caliverpool.org.uk.
Upcoming Webinars:
Webinar dates will be added here after Liverpool City Council has launched the Crisis and Resilience Fund in full.
Click here to make a referral for CRF Fuel Support.
Click here to make a referral for advice only, including Energy, Debt or General Advice.
This form is protected by a firewall to ensure referrering organisations are set up in our database. Any organisations who have received an email directly from Citizens Advice Liverpool regarding this project have already been set up. If you are having trouble accessing the referral form, please contact fuelsupport@caliverpool.org.uk
