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How to prepare for your appointment 

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If you have been asked to attend an appointment by one of our advisers, you will have received the date, time and location of your appointment via text or email. 

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What should I bring?

Check here to see what to bring to your appointment.

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On arrival, please press the door intercom. 

You will be asked by reception for your appointment details.

Garston

  • This office is wheelchair accessible. 

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

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On street parking is available outside the office on weekdays, except Friday.

Walton

  • This office is wheelchair accessible via the front door.

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

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A car park with 8 spaces including an accessible space is available. 

Wavertree

  • This office is wheelchair accessible via a ramp.

  • Assistance dogs are welcome. 

  • A portable hearing loop is available. 

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A car park with 8 spaces is available. 

Find out more about the office you've been asked to attend:

Unacceptable Behaviour Policy

We understand your situation could be stressful and you might be frustrated, which can cause some clients to behave in a way that is unacceptable. Our staff have the right to do their jobs without being treated badly. In order to ensure we can provide the best service possible, it is necessary to establish a safe and respectful working environment. 

Unacceptable behaviour means acting in a way that is unreasonable, regardless of the level of someone’s stress, frustration or anger. It may involve acts, words or physical gestures that could cause another person distress or discomfort.

What we'll do if your behaviour is unacceptable:

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We will keep a record of all incidents of unacceptable behaviour towards staff and volunteers. We’ll give you an opportunity to change your behaviour, but if you continue we might:

  • End the conversation

  • Limit how much time we spend on the phone with you

  • Stop helping you face to face and only help you by phone or email

  • Not reply to all your communications

  • Send letters and documents back to you

  • Only help you with certain situations

  • In very serious situations we might:

    • Stop helping you completely

    • Call the police

You can find out more by reading our Unacceptable Behaviour by Clients Policy.

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