Fuel Support Referrals (HSF 6)
Updated: referrals opened 03/12/2024. Please register for a referral partner webinar to hear more about the changes for HSF6, and the eligibility criteria.
Citizens Advice Liverpool are distributing £1 700 000 of fuel support on behalf of Liverpool City Council. This webpage is for referral partners only. Citizens Advice Liverpool cannot accept self-referrals through this form.
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Eligibility
HSF6 fuel support is available to households in the Liverpool local authority area, whereby the referred client meets at least one of the following criteria:
• People over the age of 65, low income, and not in receipt of Pension Credit;
• People living with multiple long-term health conditions;
• People living with a new diagnosis of either cancer or a long-term respiratory problem;
• People living with a severe mental impairment;
• Lone parent households on the perinatal pathway (i.e., during pregnancy and the first year after birth);
• Low income households.
​If a referrer is using the discretional “low income” criteria, they are confirming the client’s household is in financial difficulty and does not have other sources of support available to cover their household utility bills.
Referral partners are also asked to upload a copy of the client’s utility bill or, for those on prepayment meters, other correspondence that shows the client's or bill payers name, address and customer reference number with their utility supplier.​​​
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Payments of £250 are available.
Payments of £250 will be made direct to utility suppliers, including clients with a prepayment meter.
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Information we need from you:
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Client's full name, address, date of birth and one or more contact methods.
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A scanned copy (ideally as a PDF file) of the client's most recent utility bill, or in the case of clients with a prepayment meter, a letter from their supplier showing their customer account reference number.
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Please answer these questions in the comments section of the referral form.
You can copy and paste them in by highlighting the questions with your mouse and pressing ctrl +c to copy and ctrl + v to paste into the comments section:
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Who is the client's utility provider?
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What is the client's utility provider account number?
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Does the client have pay-as-you-go meters installed?
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Does the client have smart meters installed?
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Does the client receive pension credits?
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Name of the utility account holder (if different from the client's name).
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Confirmation of which of the six eligibility criteria qualifies the client for support. (For example, "people over the age of 65, low income, and not in receipt of Pension Credit".
Referrals Partner Webinars
Referral partners are invited to attend one of the following webinars where you'll hear more about HSF6, the eligibility, the requirement to submit a copy of a bill or correspondence from the utility provider and also to ask any questions you may have.
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Register by clicking the links below. We have scheduled an hour for each webinar to allow for questions, though it is likely to finish within 45 minutes:
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Tuesday, 3rd December, 09:30,
​If you have any questions you may also contact fuelsupport@caliverpool.org.uk.
Access to the referral form
This form is protected by a firewall to ensure referrering organisations are set up in our database. Any organisations who have received an email directly from Citizens Advice Liverpool regarding this project have already been set up. If you are having trouble accessing the referral form, please contact fuelsupport@caliverpool.org.uk
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